Job Description
Davao City, Philippines | Posted on 09/26/2025
We are seeking an experienced and motivated Team Leader to manage a high-performing team of agents delivering a range of critical services, including customer support, technical support, collections, sales, and back-office functions. In this role, you will be responsible for ensuring exceptional service delivery, meeting and exceeding performance targets, coaching and developing team members, and fostering a positive, inclusive, and productive work environment.
Requirements
- Lead and motivate a team of contact center professionals to achieve and exceed service level agreements (SLAs) and quality standards.
- Plan and delegate tasks effectively, ensuring optimal staffing and workload distribution.
- Monitor performance metrics (AHT, first contact resolution, adherence, quality scores, CSAT/NPS) and implement improvement plans.
- Coach and develop ...