Job Description
Team Leader – US Campaign (BPO)
Location: Cape Town (Waterfront)
Working Hours: 14:00 – 00:00 (US Time Zone Campaign)
Salary: R20 000 – R25 000 per month
Employment Type: Full-Time
We are currently seeking an experienced Team Leader to manage and motivate a team supporting an American-based campaign . The successful candidate will be responsible for driving team performance, maintaining service standards, and ensuring operational targets are achieved.
This is an exciting opportunity for a strong leader who thrives in a fast‑paced, performance‑driven environment.
Key Responsibilities Lead, coach, and motivate a team of agents to achieve daily and monthly targets Monitor individual and team performance against KPIs and SLAs Conduct regular coaching sessions, performance reviews, and feedback sessions Handle escalations and provide support on complex customer issues Track attendance, productivity, and adherence to schedules Prepare and pr...