Job Description
Position Overview
MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across diverse industries. We operate contact centers both on‑site and remotely, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are seeking a Team Leader to contribute to delivering exceptional customer experiences, driving sales growth and achieving retention goals.
Responsibilities
- Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
- Provide guidance, coaching, and support to ensure individual and team success.
- Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
- Establish clear performance expectations and key performance indicators (KPIs) for team members.
- Monitor an...