Job Description
About the job Team Leader | Service Desk/Healthcare | Cebu
Job Description
PRINCIPAL RESPONSIBILITIES:
- Overall responsibility for achieving Clients service level expectations and maintaining high quality delivery
- Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
- Has clear understanding of customer KPIs.
- Understands relationship between PFMEA and Quality Control Plan
- Identifies and coordinates PFMEA/ Quality Control Plan improvements.
- Manages efficient work allocation and tracks the overall performance of team members
- Manages daily team attendance
- Manages team attrition
- Ensures floor policies are followed
- Manages administrative tasks
- Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Keeps all c...