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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- With at least 1-3 years of experience as a Team Leader
- Amenable to work onsite in Glorietta, Makati City
- Preferably with Retention & Telco CS/Tech/Cable experience
- Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Ability to mentor, coach, and provide direction to a team of employees
- Willingness to work a flexible schedule
What's in it for you?
- Day 1 HMO
- Competitive Compensation Package
- P2P Shuttle Services
Essential Functions/Core Responsibiliti es:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance...