Job Description
Candidate Profile:
- With at least 1-3 years of experience as a Team Leader
- Amenable to work onsite in Bridgetowne, Quezon City, Philippines
- Preferably with Telco Retention & Sales experience
- Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Ability to mentor, coach, and provide direction to a team of employees
- Willingness to work a flexible schedule
Benefits include:
- Day 1 HMO benefits for Senior Trainers
- HMO upon regularization for Trainer (Associate level)
- P2P shuttle services
- Performance-based incentives
Essential Functions/Core Responsibiliti es:
• Responsible for the day-to-day ...