Job Description
We are seeking a motivated and results-oriented Telemarketing Team Leader to manage and inspire a team of outbound sales representatives. The ideal candidate will be responsible for driving sales performance, coaching team members, and ensuring high-quality customer interactions. This role demands strong leadership, strategic thinking, and the ability to thrive in a fast-paced, target-driven environment.
Key Responsibilities:
Lead, coach, and mentor a team of telemarketing agents to meet and exceed sales targets. Monitor daily performance metrics (calls, conversions, lead quality) and provide actionable feedback. Conduct regular training sessions, role-plays, and one-on-one coaching to enhance sales techniques. Handle escalated customer interactions and ensure professional resolution. Ensure compliance with company policies, telemarketing regulations, and quality standards. Drive team engagement through recogn...