Job Description
About the job Team Leader – Telemarketing (Mandarin Speaker)
About SummitNext Technologies
SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider, delivering high-quality customer engagement and business support services to global clients.
Key Responsibilities
- Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
- Conduct coaching, performance monitoring, and provide guidance to team members
- Handle escalated customer issues and ensure high-quality service delivery
- Develop and implement strategies to improve team performance and productivity
- Monitor key metrics and provide regular reports to management
- Ensure team compliance with company scripts, policies, and quality standards
Requirements
- Preferably fluent in Mandarin (spoken and written); English is required
- Previous experienc...