Job Description
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Responsibilities
Operations Leadership
- Own and deliver team performance against SLAs, productivity, quality, and customer satisfaction targets
- Oversee and manage case volumes (invoices, refunds, receipts, transfers, ticketing, reissues), ensuring accuracy and timely completion
- Proactively identify performance gaps and implement corrective actions to improve results
- Ensure seamless day-to-day operations across mu...