Job Description
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Quezon City)
Nature of the Account: UK Financial Customer Service
Shift Schedule | Rest days: Shifting schedules, UK time
Educational Requirement:
- Graduate of Bachelor's Degree
Work Experience:
- Minimum of 2 years of recent work experience in UK operations and team handling
- At least 2 years as Team Lead experience under a financial (banking) account, with focus on mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas.
- Sound Knowledge about banking domain and understanding of the process and bucket flows
- Experience in collections team management and familiar with the data and reports pertaining to collections
- Understandi...