Job Description
About the role
Our established branding company is searching for a competent and experienced Workforce Manager to join our team. In this role, the successful applicant will be responsible for overseeing the payroll volume, trend, schedule, monitor TAT & SLA. A workforce manager oversees productivity & utilization in an organization. His/her duties are to assess, analyse, and report on employee productivity and utilization at the individual, teams and departmental levels. Consistency and transparency are key when it comes to managing employee time, attendance, scheduling shifts/cabs and leaves. Employees need to clearly understand the processes and policies behind procedures and be confident that they are being applied fairly across the organisation.
Role Accountabilities and Requirements
As a workforce manager, his/her job duties include developing staff schedules, collecting staff performance data and customer feedback data, reviewing, and analysing relev...