Job Description
Team Manager – Premium Travel and Lifestyle Services (Travel & Concierge Experiences, Kuala Lumpur - HK market)
Our dynamic Team Leaders create an engaging and high‑performing environment to manage, lead, and coach a team of Travel and concierge (lifestyle) Consultants who provide end‑to‑end extraordinary customer care to our Premium Card Members. Passionate about customer commitment, they use their strong leadership skills to motivate and inspire the team to deliver extraordinary service by surpassing the expectations of our Premium Card Members and reaching our business goals with outstanding results.
Responsibilities
- Select and onboard new hires, creating a positive experience and setting them up for success.
- Inspire your team to achieve their goals at an individual and team level.
- Evaluate your team's performance, and provide consistent coaching and feedback to drive continuous improvement.
- Recognize key performa...