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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Primary Objective
- To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.
Key Responsibilities
- Develop a strong understanding of the Bank’s products and services.
- Provide accurate information and updates on new products and services to customers.
- Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
- Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
- Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.
Requirements