Job Description
Lobby Sanitizer/Guest Experience Lead/Food Runner
Responsibilities:
+ Sanitize all lobby, front counter and restroom touch points every 30 minutes.
+ Sanitize every seating immediately after guest leaves the leaves
The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:
+ Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
+ Expertly handle guest concerns and know when it is appropriate to bring an issue to management
+ Assisting guests with the self-order kiosks and troubleshooting common issues
+ Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
+ Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying tray...
Responsibilities:
+ Sanitize all lobby, front counter and restroom touch points every 30 minutes.
+ Sanitize every seating immediately after guest leaves the leaves
The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:
+ Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
+ Expertly handle guest concerns and know when it is appropriate to bring an issue to management
+ Assisting guests with the self-order kiosks and troubleshooting common issues
+ Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
+ Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying tray...