Job Description
Our client, a IT Services and Consulting company, is looking for a Teamcenter Support Lead for their Fort Worth, TX location. Responsibilities:
+ Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
+ Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
+ Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
+ Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
+ Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability
+ Coordinate with cross-functional teams (L1 support, infra,...
+ Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
+ Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
+ Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
+ Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
+ Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability
+ Coordinate with cross-functional teams (L1 support, infra,...