💼 Full-Time Position

Tech Operations Lead – Voice Operations Engineer

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Epergne Solutions
📍 Noida, Uttar Pradesh, India
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Location
Noida, India
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Posted
June 05, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Role: -Tech Operations Lead Voice Operations Engineer


Job Location: -Noida/Gurgaon


Experience:-6+ Years


Roles & Responsibilities:-


  • Provide end-to-end support for enterprise voice infrastructure.
  • Monitor, troubleshoot, and resolve voice, network, and hardware incidents.
  • Perform incident, escalation, and SLA management.
  • Conduct root cause analysis and log-based troubleshooting.
  • Manage configurations, upgrades, patches, and backups.
  • Coordinate with vendors and cross-functional teams.


Technical Skills:-


  • CUCM 12.5: Call routing, dial plans, SIP/H323/MGCP, CTI, media resources (MTP/MRG/MRGL), RTMT, DRS backup.
  • Voice Gateways (ASR/ISR): IOS upgrades, SIP/ISDN debugging, CU...