Job Description
Position Purpose
Tech Ops & Support Manager is accountable for the overall end‑user computing and workplace technology support service for Stores and HQ across Sephora Middle East countries based in Dubai, UAE. The role leads day‑to‑day service delivery, ensures consistent employee experience across markets and manages local IT teams and partners to deliver support lifecycle activities and continuous improvement in line with Sephora and LVMH standards.
Responsibilities- Stakeholder & Partner management – Build strong relationships with business stakeholders, HQ functions and Retail operations and act as the trusted point of contact for workplace technology service topics.
- Establish clear governance and communication routines, service reviews, incident communications and continuous improvement plans with EME EUX, Cyber Security and local IT.
- Manage vendor relationships end‑to‑end, including performance, service quality, commercials and opera...