Job Description
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
- Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
- Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
- Assist and resolve incidents according processes and procedures.
- Resolve FTTH issues through effective troubleshooting and configuration.
- Ensure excellent customer service and effective and efficient problem-solving.
- Preserve and build relationship with customers and other stakeholders on behalf of the business.
- Effectively follow up on calls including other key commitments made to c...