Job Description
YOUR WORK-LIFE OPPORTUNITY:
We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you!
As a Technical Support Specialist, you will play a key role in managing and supporting various Live Operations Platforms, including Customer Relationship Management (CRM), Single Sign-On (SSO) systems, Voice Platforms, Chatbots, Quality Assurance (QA) tools, Learning Management Systems (LMS), Knowledge Base, Basic log reading and more.
Key Responsibilities:
Lead and support internal technical projects, such as migrating to new systems and implementing new tools.
Troubleshoot and resolve technical issues efficiently to ensure seamless operations.