Job Description
Description We are looking for a Tech Support Specialist to provide hands-on technical assistance for end users in Salt Lake City, Utah. This Contract position focuses on resolving day-to-day technology issues, supporting workplace systems, and delivering responsive service across desktop, mobile, and network-related environments. The ideal candidate brings a practical troubleshooting mindset, communicates clearly with users, and helps maintain stable, secure IT operations.
Responsibilities:
• Diagnose and resolve technical problems involving desktops, business applications, printers, network connectivity, and mobile devices.
• Set up, configure, and maintain computer hardware, operating systems, and standard software used across the organization.
• Record support activity accurately in the service desk platform, ensuring tickets are updated with progress, outcomes, and next steps.
• Route advanced or unresolved incidents to appropriate higher-level IT teams while ...
Responsibilities:
• Diagnose and resolve technical problems involving desktops, business applications, printers, network connectivity, and mobile devices.
• Set up, configure, and maintain computer hardware, operating systems, and standard software used across the organization.
• Record support activity accurately in the service desk platform, ensuring tickets are updated with progress, outcomes, and next steps.
• Route advanced or unresolved incidents to appropriate higher-level IT teams while ...