Job Description
Technical Service Engineer – Bogota, Colombia
Perform field service activities including installation, preventive and corrective maintenance, upgrades, technical support, and service training for customers and distributors in Colombia and other Spanish‑speaking LATAM regions.
Key Responsibilities
- Ensure completion of service order tasks in our system in compliance with the current SLA policy.
- Monitor technical customer complaints, escalates issues to the appropriate stakeholders and follows up until closure.
- Create technical service quotations and manage spare parts orders.
- Monitor spare parts safety stock levels and consumption, and prepare and submit replenishment orders with the Import department.
- Ensure organization and maintenance of the service workshop following 5S principles.
- Demonstrate a continuous improvement mindset, strong collaboration, cooperation, and sense of ownership, while considering c...