Job Description
Drive customer success as a Technical Account Manager at eSentire, focusing on the Atlas AI MDR platform. You'll lead clients to maximize their security outcomes in a hybrid work model.
In this critical role, you will serve as the technical authority for your portfolio of clients, working closely with Account Managers to deliver exceptional security solutions. Your expertise in cybersecurity, threat detection, and customer engagement will be essential. Expect to drive technical reviews and mitigate any risks proactively.
Key Responsibilities: • Act as the primary technical point of contact for clients • Conduct platform reviews and quarterly service evaluations • Monitor account health and address risks preemptively • Manage technical escalations through effective coordination • Report on detection efficacy and threat disruption rates
Requirements: • 4+ years in technical account management or cybersecurity • Strong knowledge of SIEM, EDR/XDR, and incident re...
In this critical role, you will serve as the technical authority for your portfolio of clients, working closely with Account Managers to deliver exceptional security solutions. Your expertise in cybersecurity, threat detection, and customer engagement will be essential. Expect to drive technical reviews and mitigate any risks proactively.
Key Responsibilities: • Act as the primary technical point of contact for clients • Conduct platform reviews and quarterly service evaluations • Monitor account health and address risks preemptively • Manage technical escalations through effective coordination • Report on detection efficacy and threat disruption rates
Requirements: • 4+ years in technical account management or cybersecurity • Strong knowledge of SIEM, EDR/XDR, and incident re...