Job Description
Position Summary
The Technical Account Manager (TAM is the centerpiece of value to our customers who purchase a TAM agreement. It requires superb customer management skills, clear communications, and the ability to manage cross-functionally through influence. As a TAM, you will work with our enterprise customers to provide proactive and strategic guidance to maximise value and maintain efficiency of the Aria solution. This includes collaborating with key stakeholders at the customer to determine their critical needs; and working internally with the TAM team and other departments to ensure that the customer gets increased value and efficiency from their Aria implementation.
Being the trusted advisor for our most strategic customers is essential, building a comprehensive knowledge of the Aria solution. You will develop relationships with customers and account teams, develop a technical understanding of their implementation, share technical best practices, and...