Technical account manager

JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team. As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success.

Your Role: Customer Retention: Ensure high customer retention rates. Revenue Growth: Drive revenue growth through effective upselling and cross-selling within our existing client base. One-Time Sales: Secure lucrative one-time sales opportunities. Team Collaboration: Work alongside Customer Care for a seamless client experience.

Key Performance Indicators: Customer Satisfaction: Achieve a CSAT score of 90% or higher. Retention Rate: Maintain a customer retention rate of 95% or more. Account Growth: Aim for a minimum of 15% annual account growth. Efficient Response & Resolution: Keep response time under 4 hours and resolution time under 24 hours.

Qualifications: Proven exp...