Job Description
Technical Account Manager
JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team. As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success.
Your Role:
- Customer Retention: Ensure high customer retention rates.
- Revenue Growth: Drive revenue growth through effective upselling and cross-selling within our existing client base.
- One-Time Sales: Secure lucrative one-time sales opportunities.
- Team Collaboration: Work alongside Customer Care for a seamless client experience.
Key Performance Indicators:
- Customer Satisfaction: Achieve a CSAT score of 90% or higher.
- Retention Rate: Maintain a customer retention ...