Job Description
Technical Account Specialist
The Technical Account Specialist is a seasoned subject matter expert responsible for managing all the technical aspects of the company’s relationship with its clients.
Key Responsibilities- Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability.
- Provide the highest level of technical knowledge, support, and services to the client.
- Takes accountability for the overall technical responsibility for a proposed services solution and works closely with the service operations team in service delivery.
- Identify new opportunities based on the technical understanding of the client’s needs.
- Share insights of the client’s environment with the Client Manager, Client Success Manager, or Service Architect, and contribute to upselling.
- Improve mean‑time‑to‑repair, aid future downtime avoidan...