Job Description
Position Summary
Job Purpose
The Technical Analyst – Applications will support, maintain, and enhance HCT’s enterprise applications and digital platforms. The role will ensure system stability, performance, security, and effective integration across academic and administrative functions.
Key Responsibilities
* Provide technical support for HCT’s enterprise applications.
* Troubleshoot incidents, system errors, performance issues, and integration failures.
* Conduct root cause analysis and recommend effective solutions.
* Support application upgrades, enhancements, testing, releases, and deployments.
* Work with business users, vendors, developers, database teams, and cloud teams.
* Support integrations between SIS, LMS, ERP, CRM, HR, Finance, and reporting systems.
* Prepare technical specifications, support documents, interface documents, and operational procedures.
* Ensure ...