Job Description
Major Responsibilities
Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
Deliver customer operator training in Abbott facilities or on-site
Perform new instrument and assay implementations through to Test-of–Record
Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed
Provide operator training and coaching on assay and instrument (hardware and software)
Prepare technical documents and reports for implementation, training, and investigations
Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings
Host user meetings, workshops, seminars to update products information on instrumenta...
Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
Deliver customer operator training in Abbott facilities or on-site
Perform new instrument and assay implementations through to Test-of–Record
Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed
Provide operator training and coaching on assay and instrument (hardware and software)
Prepare technical documents and reports for implementation, training, and investigations
Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings
Host user meetings, workshops, seminars to update products information on instrumenta...