Job Description
Job Overview We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team in the Vernon, BC area.
Responsibilities
Monitor the support queue, investigate and document support cases, and gather information to resolve or escape issues.
Manage and follow up on assigned support cases, providing timely and professional updates to customers by phone and email.
Escalate P1 and urgent issues to the Support Manager as needed.
Provide functional application training to customers on Epicor products.
Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.
Qualifications
3+ years of applicable experience and demonstrated success in a similar role.
Post‑secondary education in a related discipline or equivalent industry knowledge/experience.
Expe...
Responsibilities
Monitor the support queue, investigate and document support cases, and gather information to resolve or escape issues.
Manage and follow up on assigned support cases, providing timely and professional updates to customers by phone and email.
Escalate P1 and urgent issues to the Support Manager as needed.
Provide functional application training to customers on Epicor products.
Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.
Qualifications
3+ years of applicable experience and demonstrated success in a similar role.
Post‑secondary education in a related discipline or equivalent industry knowledge/experience.
Expe...