Job Description
Location: Batavia, NY Category: Administrative/Professional Job Type: Part-time Posted On: Fri May 8 2026 Job Description:
GENERAL FUNCTIONS:
The Part-Time Technical Assistant for Online Learning supports student success in online, hybrid, and HyFlex courses by engaging in proactive outreach, following up on Early Alert reports, and responding to student inquiries. This position plays a key role in assisting students with navigating online learning tools, identifying support resources, and fostering academic persistence in a digital learning environment. The assistant provides timely, high-quality customer service through multiple communication channels, working collaboratively with faculty, advisors, and student services.
SPECIFIC RESPONSIBILITIES:
+ Provide friendly and responsive support to online students via phone, email, and web-based systems.
+ Conduct proactive outreach to students flagged in Early Alert reports and document fo...
GENERAL FUNCTIONS:
The Part-Time Technical Assistant for Online Learning supports student success in online, hybrid, and HyFlex courses by engaging in proactive outreach, following up on Early Alert reports, and responding to student inquiries. This position plays a key role in assisting students with navigating online learning tools, identifying support resources, and fostering academic persistence in a digital learning environment. The assistant provides timely, high-quality customer service through multiple communication channels, working collaboratively with faculty, advisors, and student services.
SPECIFIC RESPONSIBILITIES:
+ Provide friendly and responsive support to online students via phone, email, and web-based systems.
+ Conduct proactive outreach to students flagged in Early Alert reports and document fo...