Job Description
Roles & Responsibilities
- Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
- Conduct pre-installation assistance to customer as well as post installation visit and check up.
- Provide field service support and troubleshooting to the machines for local & overseas customers
- Responds to customer complaints and Perform scheduled and un-scheduled service support.
- Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
- Prepare complete service reports and details on daily service job and customer correspondence
- Educate customers on basic maintenance & technical support of machine tool for customer's benefits
- Properly document, label, and return all defective parts resulting from service and repair
- Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
- E...