Job Description
Roles & Responsibilities
Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
Conduct pre-installation assistance to customer as well as post installation visit and check up.
Provide field service support and troubleshooting to the machines for local & overseas customers
Responds to customer complaints and Perform scheduled and un-scheduled service support.
Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
Prepare complete service reports and details on daily service job and customer correspondence
Educate customers on basic maintenance & technical support of machine tool for customer's benefits
Properly document, label, and return all defective parts resulting from service and repair
Ensure all tools & equipments used ...