Job Description
At Flight Centre Travel Group (FCTG), the Technical Business Analyst plays a pivotal role at the intersection of business, technology, and automation, partnering with stakeholders across Global Business Services, Leisure, Corporate, and Supply.
This specialised role focuses on eliciting and translating complex business requirements into clear, actionable Agile user stories, enabling developers to efficiently design and deliver solutions without rework. Working across platforms like ServiceNow and broader automation technologies (RPA, AI, hyperautomation), you ensure solutions are both technically sound and aligned to business needs.
You will collaborate closely with the Service Product Lead and Manager to manage the end-to-end intake and delivery process, from requirements and planning through to testing and final sign-off, ensuring transparency and strong stakeholder engagement throughout.
By simplifying complexity and bridging business and technical teams, you...