Job Description
Working Hours/Days
6:30 am - 3 pm M-F
Overview
The primary role of the Technical Communicator is to be the focal point for factory communication relating to product problems, troubleshooting direction, and goodwill requests. The TC is responsible for filtering and disseminating product support information to the department.
Basic Duties
+ Provide technical assistance to internal and external customers including emissions solutions support.
+ DSN ticket administration with the required filtering, analysis, troubleshooting, known issue research, and decision making.
+ Warranty and Goodwill claim administration.
+ Service letter administration.
+ Electronic software administration.
+ Technician assistance with electrical and mechanical troubleshooting, service procedures, parts identification.
+ Oil and coolant sample review and lead creation.
+ Pa...
6:30 am - 3 pm M-F
Overview
The primary role of the Technical Communicator is to be the focal point for factory communication relating to product problems, troubleshooting direction, and goodwill requests. The TC is responsible for filtering and disseminating product support information to the department.
Basic Duties
+ Provide technical assistance to internal and external customers including emissions solutions support.
+ DSN ticket administration with the required filtering, analysis, troubleshooting, known issue research, and decision making.
+ Warranty and Goodwill claim administration.
+ Service letter administration.
+ Electronic software administration.
+ Technician assistance with electrical and mechanical troubleshooting, service procedures, parts identification.
+ Oil and coolant sample review and lead creation.
+ Pa...