Job Description
Duties & Responsibilities:
- Responsible for project support and understands project support methodology
- Conducts preliminary trouble shooting on the technical issues reported by the client
- Coordinates with the Product Engineering team in order to gather all the needed script for technical issues, tests them for validity purpose, delivers the needed part to the client, and assists the client in answering any issues
- Assists Business Consultants in defining the technical requirements of the client and preparing initial BRDs
- Onsite testing of software patches/enhancements/modifications
- Develops medium and low complex advices, reports, and dynamic files
- Communicates and responds to client queries in a professional and timely manner
- Provides all necessary data and analysis on the spreadsheet and ePath to support Product ...