Job Description
Technical Customer Service Agent — Search Engine / Tech (Dutch + English) — Lisbon, Portugal
We're urgently looking for a Dutch and English-speaking Technical Customer Service Agent for an on-site position in Lisbon. This is an exciting opportunity to support customers of a leading global search engine company.
Key Responsibilities:
- Handle technical customer enquiries in Dutch via phone, email, and chat
- Guide users through troubleshooting steps for digital products and services
- Work rotating shifts Monday–Friday between 08:00 and 20:00
- Document interactions accurately in CRM systems
- Communicate product limitations and escalate when needed
- Keep pace with ongoing product updates and technical knowledge
What We're Looking For:
- Dutch at C1 or native level; English at B2 or above
- Technically curious and comfortable with digital environments
- Patient, clear communicator — especially with l...