Job Description
Description
Overview
We want to be upfront: this is not a highly technical IT role!
It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:
+ Front-line support experience
+ Customer service skills that translate across IT operations
+ Light exposure to mobile device troubleshooting (iOS + Android)
+ A structured training environment
The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p.
What You’ll Be Doing:
+ First-level support for Cellular users in a Call Center environment
+ Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.
+ Follow scripted workflows and troubleshooting guides to resolve c...
Overview
We want to be upfront: this is not a highly technical IT role!
It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:
+ Front-line support experience
+ Customer service skills that translate across IT operations
+ Light exposure to mobile device troubleshooting (iOS + Android)
+ A structured training environment
The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p.
What You’ll Be Doing:
+ First-level support for Cellular users in a Call Center environment
+ Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.
+ Follow scripted workflows and troubleshooting guides to resolve c...