Job Description
## Technical Customer Support ProfessionalMalaysia - Kuala Lumpur (Tekla)Job FamilyTechnical Customer Support## Elevate Global Collaboration as our next **Product Support Specialist** (Trimble Connect)!**What Makes This Role Great:**In this role, you will transition from a traditional support provider to a high-impact Subject Matter Expert, directly influencing product quality by leading cross-functional meetings and sharing critical analytics with internal stakeholders. You won't just follow scripts; you will own complex technical workflows and shape the support strategy for a premier digital construction platform.**Key Exciting Responsibilities*** Master the Trimble Connect ecosystem to provide advanced technical support and guidance to global distribution partners and end users.* Lead high-level product meetings to present support analytics, defects, and enhancements, driving swift resolutions that improve the customer experience.* Spearhead the creation of technical documentation a...