Job Description
We are seeking a highly technical and experienced Technical Customer Support & Integrations Specialist to join our team at a fast-growing and dynamic VOIP company. This role combines customer-facing technical support with hands-on work building integrations, automations, and AI-powered solutions.
The ideal candidate will have strong VOIP knowledge, experience working with APIs, and a passion for solving technical challenges. In addition to assisting customers with troubleshooting and support, you will play a key role in creating integrations between systems and helping develop AI agents and workflow automations that improve business operations and customer experiences.
Key Responsibilities:
Customer Support & Technical Troubleshooting:
- Handle inbound and outbound customer calls related to VOIP services and products.
- Diagnose and resolve technical issues involving VOIP systems, ...