Job Description
About the job Technical Customer Support (Tier 1)
We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.
Duties and Responsibilities:
- Providing technical support to customers via live chat, tickets or by telephone
- Register, transfer and update domains
- Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
- A basic understanding of CMS', firewalls and databases
Requirements
- Matric certification
- Experience in technical customer support
- Previous experience in web hosting or server administration (advantageous)
- Proficiency in English and good phone etiquette
- Customer focused and brand awareness ...