Job Description
Job Description
The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Key activities and responsibilities:
- Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
- Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
- Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
- Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
- Interpret wiring diagrams, service manuals, and technical bulletins to ident...