Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Titan Guard
About the job Technical Engineer Cybersecurity
- Flexible to accommodate urgent customer needs over weekends and public holidays
- Perform tasks such as issues, deploying products, collecting artefacts for debugging
- Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
- Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
- Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
- Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
- Report customer use ca...