Job Description
Join Dawn InfoTek Inc. as a Technical Environment Engineer, working hybrid in downtown Toronto and North York. This role focuses on ensuring the stability and performance of crucial environments for financial clients.
As a permanent member of the team, you will be responsible for managing incidents and performing advanced troubleshooting in enterprise-scale systems. With a minimum of 1-3 years of experience, you'll leverage your expertise in QA processes and service requests using tools like JIRA and ServiceNow.
Key Responsibilities:
• Maintain performance of QAT and non-production environments
• Analyze logs to diagnose system issues
• Facilitate incident triage and root cause analysis
• Partner with application and infrastructure teams
• Ensure effective communication across teams
Requirements:
• 1-3 years of relevant experience in IT
• Strong ability to prioritize and manage service requests
• Familiarity with APIs and service integrations
• Exper...
As a permanent member of the team, you will be responsible for managing incidents and performing advanced troubleshooting in enterprise-scale systems. With a minimum of 1-3 years of experience, you'll leverage your expertise in QA processes and service requests using tools like JIRA and ServiceNow.
Key Responsibilities:
• Maintain performance of QAT and non-production environments
• Analyze logs to diagnose system issues
• Facilitate incident triage and root cause analysis
• Partner with application and infrastructure teams
• Ensure effective communication across teams
Requirements:
• 1-3 years of relevant experience in IT
• Strong ability to prioritize and manage service requests
• Familiarity with APIs and service integrations
• Exper...