Job Description
OverviewDevelop the knowledge and learn TDW processes to effectively liaise with customers and internal clients to prepare quotes, orders and customer complaints of TDW product &/or services to ensure exceptional customer experience.Key ResponsibilitiesManage the processing of orders in a timely and accurate manner, including determining appropriate TDW part numbers, change order maintenance, establishing or negotiating delivery dates with Master Scheduling/Manufacturing, and order expediting.Network with other TDW functions to enable effective coordination of all customer issues such as complaints, inquiries, literature, plant tours, shipment tracing, and customer inspections, ensuring a timely response through priority management of open issues.Develop and maintain personal communications expertise (telephone, e‐mail, written documents, oral activities) and communication system expertise within the department to address customers and broaden intracompany communications.Train to pr...