Job Description
Job Description
Overview
Insight Global is looking for a hands-on Technical Lead to fully own production support + enhancements across the client's core digital platforms (Membership, Insurance, Travel, Rewards, mobile, etc.).
This is a 0→1 ownership role on the operations side — not just building features, but running the environment day-to-day:
• incident + defect management
• backlog + sprint execution
• release readiness
• operational KPIs / scorecard health
They need someone who can operate autonomously, own delivery across internal + vendors, and keep leadership out of the weeds.
Day-to-Day
• Own production support + platform stability end-to-end
• Lead incident + defect management (ServiceNow)
• Manage Jira backlog (prioritization, sprint execution)
• Coordinate across:
○ internal dev teams
○ SRE / platform teams
○ external vendors
• Drive:
○ monitoring + alerting improvements
○ root cause analysis + pre...
Overview
Insight Global is looking for a hands-on Technical Lead to fully own production support + enhancements across the client's core digital platforms (Membership, Insurance, Travel, Rewards, mobile, etc.).
This is a 0→1 ownership role on the operations side — not just building features, but running the environment day-to-day:
• incident + defect management
• backlog + sprint execution
• release readiness
• operational KPIs / scorecard health
They need someone who can operate autonomously, own delivery across internal + vendors, and keep leadership out of the weeds.
Day-to-Day
• Own production support + platform stability end-to-end
• Lead incident + defect management (ServiceNow)
• Manage Jira backlog (prioritization, sprint execution)
• Coordinate across:
○ internal dev teams
○ SRE / platform teams
○ external vendors
• Drive:
○ monitoring + alerting improvements
○ root cause analysis + pre...