Job Description
Job Summary:
The Lead Technical Manager will be responsible for managing a group of Technical Officer for physical security equipment installation, testing, commissioning and configuration in accordance to required standards.
Job Responsibilities:
- Oversee the whole process of service cum maintenance workflow.
- Front line contact with client representatives on all service/maintenance related issues.
- Lead a team of service team members.
- Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
- Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
- Manage day-to-day client interactions and expectations for optimal results
- Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
- P...