Job Description
We are looking for an experienced Technical Lead – Network to lead network operations, design, and service management for enterprise environments. This is a customer-facing leadership role combining deep technical expertise with team guidance and service delivery excellence.
- Network Routing & Switching
- AWS Networking (VPC, Transit Gateway, Direct Connect)
- Proxy Technologies: Broadcom Proxy & Squid
- Manage network service delivery for customer contracts
- Act as primary interface between customer and offshore teams
- Handle and resolve technical escalations
- Lead and participate in Major Incident Management (MIM) calls
- Drive and guide 24/7 operations teams (L1/L2/L3)
- Provide technical leadership, documentation, and training
- Coordinate with OEMs for advanced technical support
- Ensure service management aligned with ITIL proces...