Job Description
Overview
The Technical Lead UNIX is responsible for overseeing the planning, execution, and management of preventive maintenance, project implementations, and incident resolution for Unix/Linux systems. This role involves managing a team of engineers, ensuring adherence to timelines, and driving the technical resolution of complex problems. The Technical Lead plays a crucial role in optimizing project workflows, preparing problem management reports, and supporting tender processes.
Responsibilities
- Plan and assign engineers to preventive maintenance activities and project tasks, ensuring efficient use of resources.
- Review preventive maintenance and project status reports to identify key areas for improvement.
- Monitor incident tickets, ensuring they are escalated and resolved according to process and Service Level Agreements (SLAs).
- Follow up on incident ticket statuses, ensuring timely submission of incident and prob...