Job Description
Work Location
Sysmex Malaysia Office at Glenmarie, Shah Alam
Job Summary
The Technical Manager will lead and oversee the entire technical service team to achieve company objectives through close collaboration with internal departments. This role is responsible for driving operational excellence, continuous raising the customer service standards, strengthening after sales strategies, and ensuring compliance with company policies and regulatory requirements.
Key Responsibilities
- Lead and manage a team of technical personnel, including Team Leaders, Field Service Engineers, and Technical Customer Service Coordinator ensuring effective service coverage across Malaysia.
- Mentor and coach Team Leaders to strengthen technical capabilities, leadership skills, and the effective resolution of technical issues and customer complaints.
- Oversee Malaysia technical service operations, ensuring timely response, continuous impro...