Job Description
Description
Key Role & Responsibilities:
· Remotely register newly installed products including Secure Access Link-based product, product configuration, connectivity establishment, and alarm testing using both Linux command and web based graphical user interfaces
· Communicate the registration status of customer equipment and perform troubleshooting · Help customers identify and re-configure unhealthy assets
· Provide support via Phone, Email, and Web based tools
· Attend daily / weekly meetings to review enhancements and new features on Avaya products
· Document and report daily activities
· Responsible to provide timely and effective resolution on basic to complex technical support queries
· Escalates necessary cases to the right level within the defined LOB (Line Of Business)
· Ensures compliance with all company and departmental policies, procedures, and guidelines...